Find Out Why
Our Business Customers Are Our Biggest Promoters
Superior Inbound Material
Quickly and efficiently build the materials you need to support your inbound marketing strategy. Drag and drop building blocks including testimonials, forms, calls-to-action, and more.
Superior Inbound Material
Quickly and efficiently build the materials you need to support your inbound marketing strategy. Drag and drop building blocks including testimonials, forms, calls-to-action, and more.
Our Net Promoter Score among business customers is nearly 5Xs higher than the average bank score.*
More than 9 out of 10 business customers would recommend Heritage Bank.**
Talk to a Heritage Banker today to learn why our customers are exceptionally happy with their business banking experience.
Customer Comments
Nothing builds a brand like happy customers. Nothing builds a bank faster than small businesses happy to tell others about their experiences at Heritage Bank. We’ve included some feedback from our business customer surveys below:
Courteous service. Very knowledgeable people.
Business Customer
Heritage BankThe process was smooth.
Business Customer
Heritage BankYour service and promptness to respond is second to none.
Business Customer
Heritage BankPersonal attention for all of my accounts is extraordinary.
Business Customer
Heritage BankGreat service. Lots of help getting everything going.
Business Customer
Heritage BankBusiness Customer
Heritage BankI have experienced excellent service.
Business Customer
Heritage BankThe staff was great to work with. The bank seems to be very comparable with the other big banks.
Business Customer
Heritage BankYou did everything correct and professionally the first time.
Business Customer
Heritage BankHeritage Bank specializes in small business banking.
We champion entrepreneurs and fuel the success of small businesses throughout Greater Cincinnati. If you are a small business leader or aspiring entrepreneur, check out our podcast hosted by Rob Braun.
How You Make It features local entrepreneurs willing to share what they’ve learned while running a small business. Always entertaining, consistently informational - it's the business podcast you need to make regular listening.
Find it wherever you listen to podcasts or download directly.
*Source: Heritage Bank’s Net Promoter Scores collected from a statistically significant number of business customers indicates that our score (93 as of February 25, 2025) is almost 5Xs higher than the national average for banks (19) as reported by Qualtrics XM Institute featuring NPS data from over 300 companies across 20 industries, published in 2025. NPS Industry Benchmark Calculator - Qualtrics. The Net Promoter Score is among the most widely used and accepted methods of gauging customer experience.
** More than 90 percent of business customers surveyed through Heritage Bank’s Net Promoter Score survey gave the bank a 9 or 10 rating, indicating willingness to recommend the bank.
